Refund Policy

Last updated: June 2026

At KOVO TOOLS, we want you to feel confident when ordering from us. If your order is not right, please contact us and we will do our best to help.

1. Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused
• In its original condition
• In its original packaging
• Returned with all included parts or accessories

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used products
• Customized or personalized items
• Clearance or final-sale products
• Items damaged due to misuse, improper handling, or improper storage
• Items returned without approval

3. How to Request a Return

To request a return, please contact us at:

Email: support@kovotools.com

Please include:

• Your order number
• The item you want to return
• The reason for return
• Photos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide return instructions. Please do not send items back before receiving approval.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong item was shipped
• The item arrived damaged due to shipping or handling issues

Original shipping fees are non-refundable unless the return is caused by our error.

We recommend using a trackable shipping service for returns. KOVO TOOLS is not responsible for return packages lost in transit.

5. Refund Processing

After we receive and inspect the returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to your original payment method.

Refund processing time is usually:

3–7 business days

Please note that your bank or payment provider may need additional time to post the refund to your account.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include photos of:

• The product
• The packaging
• The shipping label, if available

After reviewing the issue, we may offer a replacement, refund, or another suitable solution.

7. Exchanges

If you would like a different item, please contact us first. Depending on stock availability, we may help you arrange an exchange or suggest placing a new order.

8. Contact Us

For return or refund questions, please contact us:

Email: support@kovotools.com
Response Time: Within 24 hours on business days
Website: www.kovotools.com