Shipping Policy

Last updated: June 2026

KOVO TOOLS ships pottery trimming tools to customers in the United States and selected international regions. We aim to process and deliver your order safely and efficiently.

1. Order Processing Time

Orders are usually processed within:

1–3 business days

Orders placed on weekends or holidays will be processed on the next business day.

Processing time is separate from shipping time.

2. Estimated Delivery Time

Estimated delivery time after dispatch:

• United States: 7–12 business days
• Canada: 7–14 business days
• Europe: 7–14 business days
• Australia: 7–15 business days
• Other regions: 7–18 business days

Shipping times are estimates and are not guaranteed. Delivery may be affected by customs inspections, carrier delays, weather conditions, local holidays, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Shipping method
• Current shipping promotions

Free shipping promotions may apply to selected orders or selected regions when available.

4. Tracking Information

All shipped orders include tracking information.

Once your order has been shipped, you will receive a tracking number by email. Please allow some time for the tracking information to update after the package is handed to the carrier.

5. Customs, Duties, and Import Taxes

For international orders, customers are responsible for any applicable:

• Import duties
• Customs fees
• Local taxes
• Brokerage or clearance charges

These charges are determined by local authorities and are not included in the product price or shipping fee unless clearly stated at checkout.

KOVO TOOLS is not responsible for delays caused by customs inspections or local import procedures.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

KOVO TOOLS is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to help, but we cannot guarantee changes after the order has been processed or shipped.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us within:

30 days of shipment

We will help check the tracking status and work with the shipping carrier when possible.

Depending on the situation, we may offer assistance, replacement, or another suitable solution after the carrier investigation.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include photos of:

• The damaged product
• The packaging
• The shipping label, if available

We will review the issue and help arrange a replacement, refund, or other suitable solution.

9. Contact Us

For shipping questions, please contact us:

Email: support@kovotools.com
Response Time: Within 24 hours on business days
Website: www.kovotools.com